Clerical Officer – Pharmacy Services

Job Description

About NHS Greater Glasgow and Clyde (NHSGGC)

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. It delivers acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

We are offering a Clerical Officer position within Pharmacy Services at the Beatson West of Scotland Cancer Centre. This rewarding role is at the heart of a busy and compassionate service supporting patients undergoing cancer treatment across the region. You will play a vital part in ensuring an efficient, safe and patient focused pharmacy service, supporting both patients and clinical teams. This role offers a supportive environment, full training and the chance to develop valuable skills within a specialised healthcare setting. If you are organised, approachable and thrive in a fast paced environment, this is an excellent opportunity to build a meaningful career.

Duration, Location and Working Pattern

Full time, Permanent.
Base Location: Beatson West of Scotland Cancer Centre
Shift Pattern: Monday to Friday

Key responsibilities

• Provide a professional and welcoming reception service, managing prescriptions including identification, prioritisation and patient queries.
• Accurately process handwritten, electronic and clinical trial prescriptions, ensuring appropriate authorisation and timely handling.
• Support the community supply service by checking prescriptions on Chemocare and ensuring transcription accuracy before distribution.
• Coordinate hospital transport delivery services, scheduling deliveries and liaising with transport teams to meet patient needs.
• Maintain and update patient information using systems such as Trackcare and Excel spreadsheets, ensuring accuracy at all times.
• Respond to patient enquiries regarding prescriptions and medication collection in a professional and compassionate manner.
• Adhere to Standard Operating Procedures, local policies and protocols while working under pressure in a busy environment.

Qualifications and experience

• General education with demonstrable numeracy and literacy skills, including English and Maths qualifications.
• Strong written and verbal communication skills with the ability to interact effectively with patients and colleagues.
• Ability to organise, prioritise workload and use initiative within a demanding service environment.
• Competence in Microsoft Office applications, including Word and Excel, with general IT skills.
• Ability to follow Standard Operating Procedures and work both independently and as part of a team.
• Previous experience in a healthcare, pharmacy or reception environment is desirable but not essential as full training will be provided.
• Commitment to ongoing training, development and continuous professional development.

Benefits and support

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Sponsorship eligibility

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Equal opportunity and flexible working

NHS Greater Glasgow and Clyde recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.