Real-Time Contact Center Workforce Planner

Job Description

JPMorgan Chase & Co. is looking for a Workforce Planning Analyst in Easter Howgate, Scotland, to assist in a high-volume contact centre. This role focuses on real-time management, scheduling, and workflow allocation.

Candidates should have experience in call centre environments, excellent Excel abilities, and strong attention to detail. Join a dedicated team and optimize operations while ensuring effective communication throughout the process.