Assistant Operations Manager – Student Accommodation

Other
Glasgow
July 1, 2026
Permanent
Urgent

Job Description

Assistant Operations Manager – Student Accommodation

Full time permanent role based in Glasgow at Merchant Apartments.

Salary: £31,500 per annum.

Benefits

  • Life assurance
  • Pension scheme
  • Cycle to work
  • 34 days annual leave
  • Props store discount scheme
  • Employee assistance programme

We are a Disability Confident employer and are committed to creating an inclusive, diverse, and supportive workplace.

About the role

As Assistant Operations Manager you’ll shape the day to day experience of our residents, from arrival to check out. You’ll lead and support a team of front line staff, ensuring the accommodation runs smoothly, safely, and with a personal touch.

Key responsibilities OWN

  • Lead the management of certain on site departments and bring the team together.
  • Lead by example, demonstrating a personal desire for high levels of service.
  • Be commercially savvy, helping to drive sales and marketing to achieve great results.
  • Show authenticity – bring your whole self to work.

DO

  • Support the Operations Manager with the financial performance of the property.
  • Build relationships with team members, contractors, and universities to understand how our buildings provide more than a room.
  • Adopt a safety first approach in line with statutory, legal, and moral obligations.

TEACH

  • Deliver a great customer experience, ensuring residents feel welcomed and safe.
  • Ensure the physical appearance of properties meets the highest standard.
  • Guide the team to fill the properties year after year, attracting residents who stay long term.

LEARN

  • Commit to personal development and support the growth of team members.
  • Be the subject expert on day to day building operations.
  • Understand team motivation to maximise occupancy and safety.
  • Work with Finance, People, Health & Safety, Marketing, and Procurement to resolve queries.

COLLABORATE

  • Work closely with business units and operational teams to deliver the best customer experience.
  • Champion an open culture of new ideas and solutions.

What it will take Physical & workplace adjustments

  • Role involves desk bound and on site inspection duties, including rapid response to fire alarms and resident lock outs.
  • Reasonable adjustments for employees with disabilities or long term conditions are supported.
  • Multiple priorities and seasonal workload variations are expected.
  • Well being and workload management are encouraged.
  • Adaptability and a solutions focused mindset are essential.

Why join us?

  • A supportive, inclusive workplace that values diversity.
  • Opportunities for professional development and career growth.
  • A commitment to employee wellbeing and reasonable adjustments.
  • The chance to make a real difference in the student experience.

Challenges

  • Bridge between operations and the Operations Manager, requiring independent judgement.
  • Cover shifts as part of the Customer Service Advisor rotation, maintaining high service standards.

We welcome applicants from all backgrounds, including those with disabilities, and we are happy to discuss reasonable adjustments needed to support your application or role.

We are actively hiring. The role requires a Basic DBS check as part of pre employment checks.

Location

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