Customer Representative – Aberdeen

Job Description

Customer Representative – Aberdeen, Aberdeenshire

We are looking for a Customer Representative for our branch in Aberdeen, Aberdeenshire.

Job Details

• 12 month Fixed Term Contract

• Full time, 35 hours per week, Monday to Saturday

• Must be within a 45 minute commute of the branch

• Training for the first three weeks – no holiday during this period

• Minimum salary of £26,500 from 1 July 2026

Responsibilities

• Welcome customers into the branch and take the time to understand their needs, offering trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way: follow processes, spot potential issues, and escalating concerns where needed to protect customers and Nationwide
• Play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers feel supported, respected and confident in their banking

Qualifications

• Show pride in helping customers feel confident, supported and listened to, even when busy or complex
• Bring patience, empathy and strong people skills, fully understanding customers’ banking needs
• Comfortable working in a fast paced environment, where priorities shift and interactions vary
• Remain calm under pressure, adapt quickly, and approach change with a positive mindset
• Confident using technology and digitally savvy
• Enjoy working as part of a high performing team; understand that great customer experiences are built through a strong team
• Communicate clearly and naturally with people, guiding customers face to face, on the phone and through digital services
• Takes ownership to get things done, acting with care and integrity to protect customers and their money
• Demonstrate customer first behaviours: feeling what customers feel, saying it straight, pushing for better, and getting it done

Location

Aberdeen, Aberdeenshire