Software Engineer III (Senior)

Job Description

Join our Integrations Squad!

The Integrations Squad’s mission is to empower businesses of all sizes-from sole traders to global enterprises-to seamlessly incorporate Trustpilot into their customer feedback workflows. As a Senior Software Engineer, you will be instrumental in overseeing the health and evolution of 20+ distinct integrations (including Shopify, Salesforce, and HubSpot), improving scalability while optimising for future growth.

What You’ll Be Doing:

• Backend Stability & Scalability: Understand the existing technical landscape to plan, implement, and release new features with a focus on system reliability.
• Architectural Oversight: Architect solutions to handle the complexities of 20+ integrations while maintaining internal tools and documentation to improve team resilience and tech footprint.
• Adaptable Problem Solving: Troubleshoot existing software, resolve bugs across the full stack, and navigate a multifaceted technical environment with ease.
• Technical Leadership: Inspire and guide the organization with your knowledge of how to solve complex architectural challenges and untangle legacy systems.
• Best Practices & Infrastructure: Help lead the technical direction of the team through the adoption of engineering best practices, robust tooling, and Infrastructure as Code.
• Mentorship & Coaching: Mentor, coach, and support less experienced colleagues to help them grow.
• Strategic Collaboration: Collaborate closely with Engineering and Product leadership to align technical debt reduction with long-term business value.

Who You Are:

• Senior-level full-stack expertise: experience building full-stack applications with a deep focus on backend engineering on cloud services, system stability, and modern frontend tools like React, Next.js, and CSS Modules.
• A growth mindset for legacy systems: you are energized by a complex backlog and satisfied by driving platform-wide improvements and untangling legacy code.
• Strong cloud & infrastructure knowledge: proficiencies with AWS (Lambda, SQS, DynamoDB, ECS, SNS, CloudFormation), containerization, data, and infrastructure systems such as Docker, Terraform, PostgreSQL, and BigQuery.
• Customer-centric: a solution-oriented mindset dedicated to the customer experience, thriving in collaborative environments where you can establish clear ownership boundaries across enterprise platforms like Salesforce and Zuora.
• Supportive leadership: motivated to encourage yourself and others to constantly improve in a healthy, sustainable way.
• Team focus: understanding that maintenance-heavy work requires resilience and supporting every team member.
• Flexibility: a range of flexible working options to dedicate time to what matters.

Benefits:

• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two paid volunteering days a year to give back to causes that matter.
• Rich learning and development opportunities via Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7 Employee Assistance Plan.
• Full access to Headspace for positive mental health.
• Paid parental leave.
• Season ticket loan and cycle-to-work scheme.
• Central office location with snacks and refreshments.
• Regular opportunities to connect and include company-wide celebrations, ERG activities, team socials.
• Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema discounts, and more.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.