Digital Support Apprentice

Job Description

Ref 85822 Programme Scotland Business Digital Applications Support SCQF Level 6 Area of interest Digital Systems Working location 55 Annandale Street, Edinburgh, EH7 4AZ Salary £18,540 per annum Closing date 28/05/2026

As Edinburgh’s principal transport provider, Lothian has been providing the city with a first-class public transport service for over a century. In more recent years they have expanded to provide the same great services within Midlothian, East Lothian and West Lothian. They operate over 70 services, through a fleet of over 700 vehicles and employs over 2,500 employees which includes over 1800 drivers.

An opportunity had risen for a Digital Support Apprentice to join their Head Office. Lothian have supported several QA Apprentices over the years, so you are in safe hands!

What will you be doing?

• First point of contact for all visitors to Lothian. You will maintain workplace security by issuing, checking and collecting badges as necessary and maintaining digital visitor logs. You will triage any telephone queries and elevate where necessary
• Book meeting rooms when requested via in-house booking system
• Access files via SharePoint and assist with digital document management
• Arrange travel & accommodation via portals such as ScotRail and LNER
• Order stationery when required online
• Assist in calendar management for Senior Leadership Team via MS Outlook
• Work in collaboration with the Finance Department where needed to ensure smooth cashflow
• Sorting and distributing mail, arranging couriers as requested via portals such as DPD and receiving/logging parcel deliveries and advising staff of deliveries for collection
• Managing retirement & long service procedures
• Maintaining and updating organisation charts
• Knowledge of Microsoft applications including Word, Excel and Outlook
• Excellent written and verbal communication skills
• Telephone, typing and general IT skills

Salary

£18,540 per annum

Working hours

Monday to Friday, 9am – 5pm

• Critical illness protection
• Life assurance
• Discounted conveyancing on sales and purchases
• Discounted eyecare
• Charity donation through payroll
• Cycle to work scheme
• Buy additional leave option
• Extra holidays at Christmas
• CSR days
• Funding for external trainingRecruitment finder’s fee
• Additional discounts
• 4pm birthday finish

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.