Duty Manager

Sales & Marketing
Midlothian
June 12, 2026
Permanent
Urgent

Job Description

Overview

Ref 217182 Category Retail Assistant Location Musselburgh Contract type Part time Salary £11.60 – £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 16

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities

  • Maximise profit:
    • Have a clear focus on delivering great availability for your customers.
    • Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
    • Deliver on all agreed actions set for you by your line manager.
  • Engage, develop & retain great people:
    • Proactively support and work with the Talking Shop Rep in your store.
    • Support team engagement in your store.
    • Play a part in creating an inclusive culture where everyone can be their best.
    • Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
  • Doing the right processes and doing them right:
    • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
    • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
    • Follow and implement all cash handling and security policies & processes.
    • Play your part in providing the best digital service through implementing all “One Best Way” processes.
  • Leadership:
    • Love your customers by being approachable.
    • Look after our own by being respectful.
    • Work together by being enthusiastic.
    • Hate waste by taking action.
    • Care about the business and our people by being considerate.

Required skills & experience

  • Experience in a retail management or supervisory role ideal but not essential.
  • Communicates effectively with every colleague to deliver store tasks first time, every time.
  • Plans and organises the shift, using every member of the team.
  • Provides balanced feedback when needed to improve the performance of every colleague.
  • Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

  • 15% discount in all Iceland and The Food Warehouse stores.
  • 28 days holiday (including Bank Holidays).
  • Christmas vouchers – increasing with length of service.
  • Refer a Friend scheme.
  • Christmas saving schemes.
  • Long service awards.
  • Option to join a healthcare plan.
  • Grocery Aid for free and confidential financial, emotional and practical support.
  • Clear career pathways with opportunities for development and progression.
  • A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!

Location

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