Registered Service Manager

Job Description

Registered Service Manager

Fraserburgh, Aberdeenshire

£35k – £40k per annum

Full-time – Permanent

An exciting opportunity has arisen for an experienced and motivated Registered Service Manager to join our service in Fraserburgh.

This is a rewarding leadership role where you will have the opportunity to make a genuine difference to the lives of the people we support while leading and developing a dedicated team.

The Role

This is a permanent, full-time position and an excellent opportunity for an experienced individual to join our forward thinking management team, to lead, develop, manage and be accountable for your team and service in Fraserburgh.

As the Registered Service Manager for our supported living service, you will ensure all regulatory and contractual requirements are consistently met and exceeded while driving innovation, service development, and excellent outcomes for the people we support.

You will lead by example, creating high performing teams that deliver compassionate, creative, and person centred support.

Key Responsibilities

• Provide dynamic leadership and support to operational staff in Fraserburgh
• Ensure delivery of high-quality, person-centred services
• Oversee compliance with Care Inspectorate standards, Health & Safety requirements, and organisational policies
• Manage staff supervision, probation reviews, team meetings, and mandatory training compliance
• Monitor staffing, attendance, absence management, and workforce development
• Ensure person-centred plans and risk assessments are regularly reviewed and maintained
• Drive continuous improvement through Service Improvement Plans and Outcome Assessment Tools
• Promote positive partnerships with families, professionals, and external agencies
• Ensure effective use of systems including One Touch
• Manage operational performance, budgets, and resources effectively

About You

To succeed in this role, you will have:

Essential

• A recognised Health & Social Care qualification (minimum Registered Manager’s Award or equivalent management qualification)
• Significant management experience within health, social care, or the independent sector
• Experience managing people, budgets, and operational performance
• Knowledge of legislation and standards affecting care service delivery
• Strong leadership, communication, and organisational skills
• A passion for delivering outstanding person-centred support
• IT skills including email and Excel
• The ability to work independently and motivate teams effectively

Desirable

• Experience in supported living or residential care
• Experience in service development and project management

Benefits and Rewards

• 33-day paid holiday a year, including bank holidays (pro-rata for part time staff)
• Employer contributory pension scheme
• Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
• Life cover 2 x Annual Salary
• Refer a Friend Incentive £250 Bonus (terms and conditions apply)

We’re an equal opportunities employer.

We seek to recruit, train and promote the best person for the job, making full use of the talents and resources of all our people and crafting a working environment free from unlawful discrimination, victimisation and harassment. All individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes to enable you to perform at your best.