Customer Service Administrator

HR / Recruitment
Lanarkshire
June 2, 2026
Permanent
Urgent

Job Description

Overview

Brightwork have an excellent opportunity for a Customer Service Administrator to join our client in North Lanarkshire. This is a full time role based on site at their busy office – Hours of work will be Monday to Friday business hours.

Responsibilities

  • Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
  • Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA’s.
  • Keeping on top of busy workload, prioritising tasks and working to deadlines.
  • Acting as a main point of contact for the department.
  • Investigating and resolving complex customer account queries/issues.

Qualifications

  • Previous Customer Service experience and strong administrative skills including Excel.
  • Excellent customer service skills and ability to juggle enquiries whilst using internal systems.
  • Experience working with databases and running reports from these.
  • Ability to work well under pressure and pick up new systems/processes quickly.
  • Required to hold a current Level 1 Disclosure Scotland or be willing to apply for one.

Additional Information

If interested, please submit your CV to Brightwork today!

Location

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