Digital Customer Support Apprentice

Job Description

About the role

As a Digital Customer Support Apprentice for the Inside Sales team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back office functions and be responsible for tasks related to the effective execution and support of the end to end sales cycle processes. You will provide vital support to Account Managers by managing incoming requests and navigating to the appropriate individual.

Duties

• Providing helpdesk support by responding to ticket requests from internal and external colleagues and partners via incoming calls and Outlook, prioritising requests and managing escalations through customer and partner engagement.
• Becoming a user expert in CRM, creating and managing quotations for customers.
• Collaborating with colleagues using Teams to provide business updates on account opportunities, advising on revenue, close dates, and overseeing the sales cycle process.
• Daily use of Microsoft Excel to input business pipelines for account managers and preparing business reports by evaluating opportunity data from CRM.
• Competency in MS Word, Excel, Outlook and PowerPoint.
• Excellent communication skills, both verbal and written.
• Motivation, hard work and good organisation.
• A positive attitude toward work and studies.
• Enjoy working as part of a team and independently.

Salary

£19,500 per annum.

Working hours

Monday to Friday, 9am – 5.30pm.

Benefits

• 25 days annual leave plus 8 bank holidays.
• Company pension scheme.
• Continuous learning opportunities, mentorship programmes and clear career progression paths with our learning and development manager.
• Work for a company that cares about sustainability and giving back.