Retention Operator

Job Description

Retention Operators Wanted Location: Hamilton
Hours: 8:30am – 5pm

Due to recent growth, we have an exciting opportunity for Retention Operators to join our team based in Hamilton.

Your duties will include:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Providing customers with the organization’s service and product information.
• Processing booking, orders, and service plan requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

To be successful you will be able to:

• Communicate in a confidential, professional, and appropriate manner
• Help contribute towards the team’s daily workload
• Liaise directly with customers providing exceptional customer service
• Maintain, create and make changes in our database
• Maintain a high consistent quality of work
• Continually develop your personal skills and knowledge
• Work on your own initiative and as part of a team

As a Park’s Motor Group employee you will receive: For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases of new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

If you have the drive and ambition to become a member of our team then we want to hear from you.

Ref: RENTENTION-OP-HAMILTON-190526

Working Hours Full Time (Monday – Friday)