Regional Customer Sales & Support Manager

Job Description

Regional Customer Sales & Support Manager

Location: Glasgow, GB, G51 4GA

Position Type: Professional

Salary: Up to £60,000 per annum (dependent on experience) up to 15% bonus

Location: Remote (candidates must be based within Scotland’s Central Belt)

Travel: Frequent travel

Responsibilities

• Identify and deliver new business opportunities to improve performance and profitability.
• Build and manage strong relationships with national and regional customers, providing end-to-end service market support.
• Act as the key interface between customers, dealerships, SMD, and Market Company to ensure smooth issue resolution and best-in-class service.
• Drive contract penetration across the vehicle parc and manage a centralised contract process, including pricing, quotations, expiries, and financial risk.
• Develop and implement service market sales initiatives aligned to regional strategy.
• Ensure robust governance of parts inventory and VOSP through direct reports.
• Lead the development of digital approaches to market products and services.
• Build capability and capacity across dealerships to support growth and deliver premium customer experiences.
• Develop future talent, promote open and transparent communication, and champion Diversity & Inclusion.
• Contribute to the Senior Management Team, working collaboratively to deliver regional objectives.

Qualifications

• Experience in a sales environment.
• Proficiency in Power BI and Excel.
• Experience in commercial machinery, logistics solutions, transportation services, or heavy industrial equipment.
• Proven track record of being pro active and a self starter.
• Excellent communication skills with an ability to challenge and give feedback across all levels.
• Calm and effective under pressure with a pragmatic and open approach.
• Proven track record in negotiation.
• Experience of operating at a senior level within a high performing team.

We can offer you:

• Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.
• Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death-in-service cover.
• Company Car: Choice between an Electric or Hybrid car after the probation period.
• Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.
• Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well being.
• Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGym Discounts and MyActive Discounts.
• Enhanced family friendly policies: We value work life balance and offer enhanced family friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.