Legal Relay Administrator (Call Handler)

Legal
Glasgow
May 5, 2026
Permanent
Urgent

Job Description

Anderson Knight is recruiting for a Legal Relay Administrator (Call Handler) to join our client’s Compliance team on a 3-month FTC, based in Glasgow.

This is an exciting opportunity to join a growing Legal Relay Team supporting the Motor Finance Consumer Redress Scheme. You’ll play a key role in handling inbound calls, managing customer complaints, and supporting the wider compliance function.

Reporting to the Legal Relay Team Leader, you will be responsible for delivering a professional and efficient service to customers, Claims Management Companies (CMCs), and third parties, ensuring all interactions are handled in line with FCA guidelines.

Hours: 35 hours per week (primarily Monday – Friday, 9am – 5pm, with some flexibility required) Salary: £23,500

Key Responsibilities

  • Handle inbound customer calls, providing clear, accurate, and professional information.
  • Log and manage customer and CMC complaints in line with company procedures and FCA regulations.
  • Manage shared team inboxes, ensuring all queries and complaints are recorded or escalated appropriately.
  • Follow up on call-back requests and ensure timely resolution within agreed timescales.
  • Liaise with customers, solicitors, and third parties via phone and email to gather required information.
  • Support Legal Relay Analysts with complaint investigations and responses.
  • Assist the wider Compliance team where required.

Required Skills & Experience

  • Previous call handling or customer service experience.
  • Strong communication and interpersonal skills.
  • Excellent attention to detail and organisational skills.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office (Word and Excel).
  • Financial services experience is beneficial but not essential.

What’s on Offer

  • Opportunity to gain experience within a compliance and financial services environment.
  • Full training and ongoing support provided.
  • Potential for development within a growing team.

Location

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