Transformation Manager: Customer Experience & Banking

Job Description

NatWest Group is looking for a passionate Transformation Manager based in Gogar, Scotland. This office-first role entails managing customer value strategies while aligning them with financial targets. You’ll work collaboratively to digitize and enhance customer experiences within a fast-paced environment, driving innovative initiatives. Essential skills include stakeholder management, critical thinking, and a deep understanding of digital propositions in retail banking. A postgraduate background in strategy or transformation is preferred.