French Speaking Onboarding Specialist

Job Description

French Speaking Onboarding Specialist

• Salary: £30,000 per annum
• Location: Brighton (hybrid)
• Duration: Temporary, until 31/12/2026
• Hours: 35 hours per week, Monday to Friday 8am – 4pm

The Role

In this role you’ll be responsible for providing new and existing corporate clients with their first experience of our client’s industry-leading onboarding process.

You will consult with Corporate Card clients acting as the primary contact for the department and lead the onboarding of international clients with the support of Business Development Managers. You’ll advise clients on legal and regulatory requirements and carry the contract through to completion, ensuring all documentation is provided and compliant to launch the business’s commercial relationship.

The role is critical to the success of the France Sales and Account Management Teams. You will ensure a smooth and seamless end to end implementation, driving billings and growth by creating ease for clients to use and manage their card programmes.

The successful candidate will implement new and expanding corporate clients, building a deep and valued relationship before passing the account to the account management teams.

Responsibilities

• Onboarding of client to complete application forms and collect all legal documents required to launch the implementation.
• The smooth setup of all aspects of the account, including detecting missing information, the card member application process, internal platform, corporate/personal membership rewards, billing support files, payment methods and other in scope requirements.
• Input new and expanding corporate client data into the risk tools and the resulting set up of the client’s programme.
• Taking ownership of projects that drive the development and enhancement of existing tools and processes.
• Providing premium and dedicated advisory services to new commercial clients throughout the implementation and enrolment process.
• Providing early engagement calls and e mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume.
• Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly.
• Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to relevant teams.

Requirements

• Ability to multitask, prioritise and work well under pressure.
• Proven track record in building and retaining relationships with internal and external customers.
• Excellent telephone, verbal and written communication skills.
• Demonstrate self motivation, results driven.
• Proactively seeks opportunities for process improvements.
• Proven problem solving and analytical skills.
• Knowledge of Excel essential.
• Fluency in French is essential.