Job Description
Tour Operations Executive Italian Speaking
KBM are delighted to be working with a well-established Destination Management Company with offices worldwide. They are looking to welcome a Tour Operations Executive to their team based in Edinburgh.
Key Responsibilities
- To read and understand in full the technical itinerary received from the BD.
- To identify the most suitable products for the client to finalize the itinerary with the most suitable services.
- To ensure that the services are booked, and the correct times are set.
- To make sure that suppliers service confirmations match the contract rates.
- To negotiate and try to buy under budget where possible.
- To understand and negotiate terms and conditions with suppliers, to match clients needs.
- To build relationships with all suppliers and ensure that you have excellent knowledge of all key services we offer our clients.
- To prepare and double check rooming lists and vouchers.
- To send invoices amendments to clients on time and ensure that all payments are made within time guidelines.
- To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements/contracts.
- To ensure all group files and the operations system are kept in an organized manner and correctly up to date.
- To participate in any familiarization trips that need to take place to understand product and improve your knowledge.
- To hold periodically an emergency phone during the weekend, accordingly to your department rota.
Skills and Experience
- Fluent in Italian.
- Prior experience within the travel sector and a group operation role.
- Good knowledge of the UK as a destination.
- Strong communications and organization skills.
