Reception Manager

Administration
Ayrshire
September 29, 2026
Permanent
Urgent

Job Description

Reception Manager Lochside House Hotel & Spa Full-time

We are looking for an experienced and motivated Reception Manager to join the team at Lochside House Hotel & Spa. You will take responsibility for the day-to-day operation of the hotel reception, leading the team to deliver a warm, professional and exceptional guest experience from arrival through to departure.

Part of the award-winning, family-owned RAD Hotel Group, Lochside House Hotel & Spa is a luxury country house hotel and spa, set within the stunning Ayrshire countryside. Join a passionate team in a welcoming and dynamic environment, where we work together to exceed guest expectations.

What You’ll Be Doing:

  • Leading and supporting the Reception team, ensuring high standards of service are maintained at all times.
  • Overseeing the day-to-day operation of the hotel reception, ensuring an efficient and welcoming service for all guests.
  • Managing guest check-ins, check-outs, reservations, payments and enquiries, ensuring all processes are completed accurately.
  • Handling guest feedback, queries and complaints professionally and effectively, working to resolve issues and maintain guest satisfaction.
  • Ensuring the booking system is managed accurately, including room availability, rates, reservations and guest information.
  • Supporting the team with upselling opportunities, helping to maximise revenue and enhance the guest experience.
  • Training, coaching and developing Reception team members, supporting their performance and progression.
  • Working closely with the General Manager and other departments to ensure smooth communication and effective daily operations.
  • Monitoring reception standards and ensuring company procedures and service standards are consistently followed.
  • Assisting with rotas, holidays and general team administration as required.
  • Taking a hands-on approach to reception duties and supporting the team during busy periods.

What We’re Looking For:

  • Previous experience in a hotel reception or front office role, with supervisory or management experience desirable.
  • Excellent customer service and communication skills, with a genuine passion for creating memorable guest experiences.
  • Strong leadership skills and the ability to motivate, support and develop a team.
  • Excellent organisational and administrative skills, with strong attention to detail.
  • Confident using hotel booking systems and Microsoft Office.
  • The ability to remain calm, professional and solutions-focused in a busy environment.
  • A professional and well-presented appearance at all times.
  • A proactive approach with the ability to work independently and use initiative.
  • A valid driver’s licence is desirable but not essential.

What We’ll Offer You?

  • 4-weekly tips
  • Weekly pay
  • Discounts across all RAD Hotel Group venues
  • Staff uniform provided
  • Career progression opportunities
  • Training and development provided
  • Staff meal on duty
  • Length of Service and Birthday Incentives

Location

Related Jobs