Job Description
Helpdesk Co-ordinator, Temp to Perm, Up to £28,000 DOE, Hamilton
Benefits
- Temp-to-permanent role with opportunity for long-term employment
- Standard weekday working hours, Monday to Friday
- Opportunity to work across multiple sites and gain varied experience
- Supportive team environment
Responsibilities
- Hours: Monday Friday, 8:00am 4:30pm ( hour lunch)
- Answer incoming calls from clients and site teams regarding maintenance needs
- Log all job details accurately in the management system (e.g., Job Logic)
- Schedule and coordinate engineers and subcontractors for reactive and planned maintenance tasks
- Ensure repairs, installations, and maintenance work meet client expectations and agreed timelines
- Keep internal systems up to date with progress and completion details
- Process job sheets, paperwork, and invoices efficiently and on time
- Support the team in clearing backlogs of documentation
- Maintain clear communication with engineers, subcontractors, and clients to ensure smooth operations
Requirements
- Previous experience in Facilities Management (FM) or reactive property maintenance
- Experience coordinating jobs, engineers, or subcontractors
- Strong administrative and organisational skills
- Comfortable handling a high volume of calls and job requests
- Ability to prioritise and manage multiple tasks in a fast-paced environment
- Good IT literacy and experience with job management systems (e.g., Job Logic or similar)
- Excellent communication and customer service skills
- Attention to detail, problem-solving, and scheduling abilities
- Ability to work collaboratively within a team
