Job Description
Senior Facilities Manager
Glasgow
£65,000 DOE
Role Overview:
This is a senior leadership role responsible for supporting the Site Director in the overall management and performance of a large, multi-occupier science and innovation campus. The position plays a key role in delivering an exceptional occupier experience while ensuring operational excellence, financial control, compliance, and strategic development of the site.
You will take a hands-on approach to overseeing daily operations, leading on facilities management, budget oversight, compliance, customer service delivery, and external engagement. The role also contributes to the site s visibility and positioning within academic, scientific, and commercial communities.
Key Responsibilities:
Operational Leadership & Compliance:
- Support the Site Director in the effective leadership and day-to-day management of the site
- Ensure full compliance with all health, safety, environmental, and statutory requirements
- Maintain robust policies, procedures, and governance standards across all site operations
- Oversee maintenance standards to ensure the site operates at the highest level
Client & Occupier Engagement:
- Build strong working relationships with occupiers and stakeholders, ensuring their operational needs are met
- Act as a senior point of contact, responding promptly and professionally to service requests
- Work collaboratively with occupiers to ensure facilities remain suitable for their activities and future growth
- Support refurbishment, expansion, and alteration projects, engaging specialist internal and external teams as required
Financial Management:
- Monitor site-wide budgets and financial performance at a strategic level
- Manage operational plans and budgets to meet agreed financial targets
- Identify cost efficiencies, value improvements, and performance-enhancing initiatives
- Contribute to the identification and development of new commercial and business opportunities
Strategic Development & Change:
- Support annual site planning and strategy development in collaboration with senior operational leadership
- Champion continuous improvement and change management initiatives
- Promote innovation in service delivery, technology adoption, and operational processes
Marketing & External Profile:
- Oversee delivery of agreed site marketing activities across digital and print channels
- Work with retained marketing partners to ensure brand visibility and enquiry levels meet expectations
- Support on-site promotional initiatives and stakeholder engagement activities
Community & Stakeholder Relationships:
- Develop and maintain relationships with local authorities, public sector bodies, and business networks
- Engage with academic, scientific, and industry communities at local and national levels
- Act as a professional ambassador for the site in external forums and partnerships
Leadership & Support:
- Provide guidance and support to site teams and senior management as required
- Promote high standards of customer service and professional conduct
- Contribute to a positive, collaborative working environment
Skills, Knowledge & Experience:
Essential:
- Proven experience (minimum 3 years) in a senior facilities, site, or operational management role
- Strong understanding of health, safety, and compliance within complex environments
- Budget management and financial planning experience
- Excellent stakeholder management and communication skills
- Ability to operate strategically while remaining operationally hands-on
Desirable:
- Experience within science, technology, or innovation-led environments
- Exposure to laboratory, technical, or specialist facilities (wet or dry labs advantageous but not essential)
Personal Attributes:
- Strong leadership and relationship-building skills
- Confident communicator with excellent written and verbal abilities
- Commercially aware with a proactive, solution-focused mindset
- Adaptable, forward-thinking, and comfortable managing change
- Committed to continuous improvement and professional development
