Customer Service Manager

Job Description

Customer Services Manager

Location: Uddingston, Scotland

Salary: £33-35k per annum.

About Our Client: They are a proud Scottish company specialising in hand-crafted furniture. Their showroom and factory in Uddingston showcase the best of Scottish craftsmanship. They are passionate about creating beautiful, high-quality furniture and providing exceptional customer service. Their highly skilled team share their ambition to make sofas of distinction, using specialist skills perfected over generations. Many of their master craftsmen and women have experience in excess of 25 years. They stay with them because they take great pride in their work they love to work with the finest materials and make things of real beauty.

Location: Uddingston, Scotland

Salary: £33-35k per annum

Hours: Monday – Friday – 10am – 6pm (flexible working hours can be discussed on an individual basis)

What They Offer:

• Competitive salary
• Positive, friendly working environment
• Opportunity to be part of a hard-working team
• Weekends off
• Free on-site parking
• Staff discounts
• Pension plans

Our client is seeking an experienced Customer Services Manager to join their motivated team and contribute to the ongoing success of their business. The successful candidate will be required to commit to a 40-hour working week, Monday to Friday from 10am to 6pm. Flexible working hours can be discussed on an individual basis.

Responsibilities:

• Answer and respond to customer complaints and enquiries promptly and effectively.
• Provide accurate information about their products and services.
• Quickly learn the ins and outs of their business to offer knowledgeable support.
• Liaise with customers to arrange deliveries and collect payments prior to delivery.
• Ensure a customer-focused attitude and excellent communication in all interactions.
• Maintain up to date customer records.

Essential Qualifications:

• Experience in a customer service role in retail.
• Excellent communication skills (face-to-face, telephone, and email).
• Computer literacy.
• Enthusiasm and a customer-focused attitude.
• Ability to handle challenges and solve problems patiently.
• Teamwork skills and the ability to support colleagues.
• A strong commitment to their customers, staff, and business success.

Preferred Qualifications:

• Experience as a Customer Service Assistant within a furniture company.

If you are passionate about customer service and want to be part of a company that values quality craftsmanship and customer satisfaction, join our client and help them continue to fly the flag for Scottish craftsmanship! They would love to hear from you.