Customer Service Manager


Job Description

This local luxury business services company is looking for a talented and professional Sales Customer Service Manager to join their team. Monday Friday position in Glasgow with base salary up to £35k plus commission for renewals andnew sales

What s in it for you as Sales Customer Service Manager?

  • Competitive commission and extensive benefits package

  • Thrive in a dynamic, expanding company environment

  • Access support for your ongoing professional growth

  • Enjoy the upscale ambiance of our workspace

What will you be doing as Sales Customer Service Manager?

  • Partner with the General Manager to uphold top-tier operational standards

  • Lead Reception staff, providing training, conducting evaluations, and managing schedules

  • Expertly handle customer inquiries and concerns with finesse and professionalism

  • Ensure our facility maintains its prestigious 5-star status through impeccable maintenance

  • Forge strong, positive relationships with clients, understanding their unique needs

  • Address IT/Telecom issues promptly, maintaining comprehensive records for swift resolutions

  • Maintain strict oversight of housekeeping to ensure consistently high standards

  • Showcase our facility to potential clients through engaging and informative tours

What experience are we looking for in a Sales Customer Service Manager?

  • Possess a minimum of 2 years’ experience in delivering exceptional customer service

  • Proven track record in staff management, training, and development

  • Familiarity with managing commercial properties and addressing maintenance concerns

  • Exceptional communication skills, both written and verbal

  • Proficient in basic IT/Telephony troubleshooting with a willingness to adapt to new systems

  • Highly organised with exceptional time management skills

  • Driven by sales targets and adept at strategic sales planning

  • Skilled negotiator with a knack for closing deals

  • Effective team leader with a focus on fostering growth and development

  • Natural networker with a talent for building and maintaining client relationships

  • Comfortable navigating diverse environments with diplomacy and cultural sensitivity

  • Commercially savvy with a resilient and dynamic approach to challenges

  • Demonstrates discretion and empathy in addressing staff and client needs

  • Self-assured and motivated, excelling in high-pressure situations

  • Proactive, detail-oriented, and resourceful in problem-solving

If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Sales Customer Service Manager role is for you. Please apply online with your CV today!