Job Description
Customer Service Advisor
Part time / Logistics / Newton Mearns, Glasgow G77
At our Glasgow branch we have an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business.
The role is office based and permanent, with part time working hours of 09:00 – 17:00hrs, 2 to 3 days per week – Monday, Tuesday & Friday (or any combination of 2 of those days)
Responsibilities include:
- Handling customer enquiries from initial contact through to delivery ensuring the relevant paperwork is completed
- Prioritising consignments and ensuring that deliveries are planned to strict time schedules
- Ensuring that internal tracking systems are used to the required standards
- Understanding and achieving KPI targets regarding margin, cost per mile and vehicle allocation
- Maintaining a portfolio of subcontractors and negotiating rates
- Working to deadlines and independently when required
Key Skills & Experience:
- Proven background in customer relations/service
- Relevant experience in a transport/logistics role is desirable
- A self-motivated individual who can use their own initiative
- Excellent verbal and written communication skills to be able to liaise with clients and subcontractors
- Excellent telephone manner
- Proficiency in MS Office and Excel
Salary & Perks:
- £Negotiable D.O.E
- Performance based bonus
- Additional holiday accrued after two years
- Enhanced pension contributions
- Cycle to work scheme
