Customer Journey Lead – Protection Platform

Job Description

A major financial institution in Edinburgh is seeking a Customer Journey Manager to optimize the end-to-end customer experience. This full-time role involves mapping customer journeys, working in an Agile environment, and performing data analysis to derive insights. The ideal candidate has proven experience in customer journey management or related fields and is proficient in tools like Visio and Figma. This position offers a salary between £59,850 and £66,500 and includes hybrid working options.