Job Description
Murray Recruitment are recruiting an Operations Manager on behalf of our client based in Glasgow.
Role Overview:
This is an exciting opportunity for a dynamic and experienced leader to take charge of daily operations within a fast-paced service environment.
The Operations Manager will oversee both office and field-based teams, ensuring optimal performance, adherence to safety standards, and exceptional customer satisfaction. The successful candidate will drive operational excellence, lead process improvements, and foster a culture of continuous development and compliance.
Key Responsibilities:
- Oversee daily operations across office and field teams.
- Ensure internal and client-specific KPIs are consistently met.
- Manage workflows to maintain efficiency, quality, and safety standards.
- Lead, mentor, and develop the team to meet operational and strategic objectives.
- Conduct employee appraisals and performance reviews.
- Manage budgets, support financial goals, and identify cost-saving initiatives.
- Drive compliance with industry regulations and company policies.
- Maintain proactive and professional communication with clients.
- Attend regular client review meetings.
- Conduct field audits to ensure quality and health & safety compliance.
Skills & Experience Required:
- Proven leadership and management experience within the mechanical, electrical, building services, or facilities management industry.
- Strong decision-making, organisational, and team development abilities.
- Demonstrated success in KPI achievement and process improvement.
- Excellent communication and client relationship management skills.
- Full UK driving licence and willingness to travel as required.
Package & Benefits:
- Competitive salary with attendance bonus.
- 25 days annual leave plus 8 statutory holidays.
- Sick pay entitlement.
- Company pension scheme.
- Company vehicle provided.
- Free on-site parking.
- Employee discount scheme.
