GBST Composer Specialist – Customer Journey Manager (Hybrid)

Job Description

Harvey Nash Group is seeking a Customer Journey Manager (GBST Composer) to support a major annuities modernisation programme in Edinburgh. This 6-month hybrid role focuses on ensuring end-to-end customer journeys align with operational processes.

The role is not a technical development position and requires strong process and stakeholder collaboration. Key responsibilities include SME leadership on GBST Composer usage, journey mapping, and coordinating with delivery teams to manage risks and