CX Operations Team Lead – Hybrid, Coaching & Improvement

Job Description

Maximus is a global organisation delivering health and employment services. The CX Success Centre Team Leader will oversee day-to-day operations, coach and develop Administrators, and ensure performance targets and service standards are met.

Hybrid role with focus on referral, appointment, enquiry and case management, plus deputising for the Operations Manager when required. Strong leadership and stakeholder skills are essential.