Reception Team Leader NEW Rapport Posted today £33,000 per year Edinburgh

Job Description

Reception Team Leader – Edinburgh

An exciting new role has arrived in Edinburgh!

Are you ready to take the next step in your career with a company that sets the standard for exceptional corporate hospitality?

If you have experience in hotels, airlines, luxury hospitality or a corporate environment, and a passion for delivering outstanding service, we want to hear from you.

We are looking for a Reception Team Leader to join our talented team in Edinburgh. This is an exciting opportunity for someone who enjoys leading from the front, developing a team and creating exceptional experiences for clients and guests.

Type of contract: Full-time, Permanent

Hours: 40 per week, Monday-Friday, on a shift rota basis between 7 AM and 8 PM

Main responsibilities

• Support the team and client in delivering consistently high standards of service.
• Lead, motivate and support the reception team, creating a positive and high-performing environment.
• Lead by example and set the standard for exceptional client and guest experiences.
• Act as a key point of contact for clients and Account Managers.
• Ensure all hospitality and catering requirements are delivered to a consistently high standard.
• Prepare team rotas and support recruitment, onboarding, HR processes and performance reviews.
• Welcome, greet and escort guests with warmth and professionalism.
• Organise meeting rooms, refreshments and AV requirements, ensuring every detail is considered.
• Identify opportunities to improve the guest experience and ways of working.
• Support the wider operation and step in where needed to ensure a seamless service.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Be passionate about delivering exceptional service and leading a team by example.
• Ideally have previous leadership experience within a luxury hotel, airline, corporate hospitality or premium service environment.
• Have strong leadership and team development skills.
• Be detail-focused and committed to maintaining high standards.
• Have excellent communication and interpersonal skills.
• Be proactive, adaptable and confident managing multiple priorities in a fast-paced environment.
• Have a genuine passion for creating memorable experiences for clients and guests.
• Be someone who takes ownership, looks for solutions and is always willing to go the extra mile.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programmes, an Employee Assistance Programme and digital GP services.
• Thrive Personally & Professionally: Unlock a range of learning and development opportunities to support your career.
• Celebrate Excellence: Recognise outstanding colleagues through our WOW Awards.
• Give Back to the Community: Take one paid day off each year to support a cause you’re passionate about.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .