Senior Housing & Customer Experience Leader

Job Description

Ark is a values-driven housing and social care organisation delivering inclusive communities where people can live with dignity, independence and belonging. This senior role leads Housing, Neighbourhood and Customer Services, guiding a 4-day week structure across corporate services to shape a customer-first approach and long-term ambitions.

You will influence Ark’s strategic priorities, embed service excellence, and ensure teams, systems and partnerships meet ambitious outcomes while maintaining