Customer Experience Specialist – Edinburgh

Job Description

Dobbies Garden Centres in Edinburgh is hiring a Customer Service Advisor to deliver outstanding multi-channel service and build lasting customer relationships. You’ll join a close-knit team at our Central Support Office in Lasswade, working five days out of seven with weekend shifts on a rota.

The role focuses on resolving queries first time, handling complaints, maintaining loyalty records, and supporting delivery and social media interactions, with a strong emphasis on accuracy and customer