Job Description
What you can expect as a Workshop Controller:
- Full time/Permanent
- Monday – Friday – 8am-5:30pm
- 30,000 – 40,000 (experience dependent)
- Bonus Scheme – Uncapped based on hours sold
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
The Role of a Workshop Controller:
- Lead, manage and motivate a team of qualified and apprentice technicians
- Allocate work orders to technicians, and manage technician clocking on/off
- Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
- Drive service profitability by ensuring maximum time save and upsell
- Manage and update workshop CRM/Computer Systems
- Provide outstanding customer service to customers both face to face and by phone in the instance you have to deal with a customer complaint
- Assist and work closely with the estimating & parts team as required
- Booking customers in and arranging their vehicle collections and returns
- Liaising with our drivers and managing the transport diary
- Ensuring daily KPI targets are achieved
- Moving vehicles on the forecourt
- Creating job packs and associated admin
- Answering and making phone calls
What we’re looking for:
- Well-developed management and leadership skills
- In depth knowledge of contemporary Bodyshop systems, technology, and operating processes
- The ability to exceed targets and deadlines is a must.
If you are interested in this position and can add real value to our team, we would love to hear from you
