Whatever/Whenever Concierge: 5-Star Guest Switchboard

Job Description

W Edinburgh is seeking a Whatever/Whenever Agent (Switchboard) to join our Guest Relations team at 1 St James Square, Edinburgh. You will answer calls, take messages, and assist guests with requests, delivering five-star service in a fast-paced environment.

Reporting to the Guest Relations Manager, you should communicate clearly in English, multitask across channels, and work well with colleagues to ensure every guest experience is seamless.