Weekend Incident Response Operator – Glasgow

Job Description

Resource Data Management Ltd. in Glasgow invites applications for a Part Time Incident Team Operator. The role is three set days per week (Saturday, Sunday and Monday) with hours from 7.30 a.m. to 6.30 p.m.

at the Glasgow Head Office. You will handle urgent incidents, gather information from callers, and follow established procedures to ensure accurate escalation and resolution. Key duties include handling inbound calls, raising tickets on ActiveFM, outbound site contact, monitoring open