Waiting List Coordinator – Specialist Weight Management Service

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

This is a job share role, offering flexibility in working schedule and the chance to work as part of a friendly, supportive team. We are looking for someone who enjoys working in a busy environment, takes initiative, and can help us improve how we work.

You will work alongside your job share, along with the wider SWMS team, which includes Dietitians, Clinical Psychologists, Physiotherapists and a Technical Instructor.

Our service supports people living with complex obesity and related health conditions. We are currently redesigning parts of our service to reduce waiting times and improve efficiency, and we would love to have someone join us who can play an active role in this work.

Duration, Location, and Working Pattern:

• Location based in Lightburn Hospital
• Job Share position: 2 – 4 days per week (Monday to Friday), flexible – either 2 full days or up to 4 half days
• Part-time

Please note the salary is Pro Rata for part time hours.

Key responsibilities:

• Manage appointments, referrals and patient records accurately and efficiently
• Support service priorities and help develop new processes to improve how we work
• Management of waiting list for SWMS
• Be the first point of contact for patients accessing the SWMS
• Support patients with appointments throughout their treatment and engagement with the SWMS
• Use initiative to solve problems and keep things running smoothly
• Provide high-quality administrative support to the team and Service Lead

Knowledge, training, qualifications and/or experience required to do the job:

• Enthusiasm and drive to make sure that the targets are met for the benefit of patients is the key to success in this post, and this comes from a solid background in which extensive experience of all elements of the patient journey has been gained.
• An understanding of the Health Service in Scotland in particular waiting time targets and guarantees. An understanding of the workings of the acute clinical setting.
• Knowledge of Medical terminology o Good organisational and communication skills o Previous experience working with clinical systems desirable. Sound knowledge of the workings of the acute clinical setting
• Proficiency in analysing data using Database Management (Microstrategy and Microsoft Excel)
• Ability to present complex information clearly and logically in both written and oral forms
• Experience of data handling and producing reports, including oral, written, numerical and graphical information. Can present complex information clearly and logically.
• Knowledge of obligations with regard to the General Data Protection Regulations (GDPR), Caldicott Guidelines and the Freedom of Information Act.
• Ability to work independently or as part of a multidisciplinary team.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Reference to Job Description and Person Specification For full details of the role and requirements, please refer to the job description and person specification.

Interested?

If you would like to find out more, we would love to hear from you.

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates.

Please find out more by contacting: Valerie Laszlo, Specialist Weight Management Service Lead (Interim), On or email

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as ‘various’, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

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