Waiting List Coordinator Maternity Services

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

As a Maternity Waiting List Co ordinator within NHS Greater Glasgow and Clyde, you will play a vital role in supporting safe, effective and timely care for women and families across our maternity services. Working as part of a dedicated and compassionate team, you will coordinate planned care, ensuring women are supported through key stages of their journey. This is a fast paced and rewarding role where your organisation and communication skills make a direct impact on patient experience. You will be empowered to take a proactive, solution focused approach, working closely with clinical colleagues. NHSGGC offers a supportive environment, development opportunities, and the chance to contribute meaningfully to improving care across one of the UK’s largest health boards. If you are motivated, organised and passionate about patient centred care, this role offers a truly fulfilling opportunity.

Duration, Location, and Working Pattern

• Part Time, Permanent
• Day Shift (28 hours per week)
• Base Location: Princess Royal Maternity Hospital

Salary is Pro Rata for part time hours.

Key responsibilities

• Support and manage Planned Caesarean Birth and Induction of Labour waiting lists across NHSGGC
• Ensure all patients are scheduled within appropriate clinical timeframes and national waiting time guarantees
• Work proactively to identify potential delays and implement solutions to maintain patient flow and minimise waiting times
• Act as a key liaison point between clinical teams, administrative colleagues and patients, ensuring clear and compassionate communication
• Monitor waiting list data, identify trends, and escalate risks or capacity issues to relevant teams
• Coordinate theatre and service capacity, including adjustments to maximise efficiency and utilisation
• Maintain accurate, up to date patient information across relevant systems while ensuring confidentiality and data protection standards

Knowledge, training, qualifications and/or experience required to do the job

• Experience in a healthcare setting, ideally within an acute or maternity environment
• Excellent organisational and prioritisation skills with the ability to manage complex and competing demands
• Strong communication skills with the ability to engage effectively with patients, families and multidisciplinary teams
• Proficiency in Microsoft Office and patient management systems with the ability to analyse and interpret data
• Understanding of waiting time targets, patient pathways and NHS systems and processes
• Ability to work independently, use initiative and take a proactive problem solving approach
• Knowledge of confidentiality, GDPR and handling sensitive information in a professional and compassionate manner

What we offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Development opportunities including study bursaries, e learning and classroom based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

From 1 April 2026, the Agenda for Change full time working week will reduce from 37 hours to 36 hours. Part time working hours will be reduced on a pro rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.