VP, Cash & Card Operations – Customer Experience Lead

Job Description

JPMorgan Chase & Co. is seeking a Cash & Cards Operations Lead – Vice President in Edinburgh to manage a team overseeing payment processing. This leadership role involves guiding team members, ensuring timely resolution of customer queries, and collaborating with various stakeholders to optimize operational efficiency. The ideal candidate will have experience in team management and a strong understanding of UK and European payment systems. A customer-centric approach and excellent communication skills are essential for this role.