VodafoneThree – Senior Onsite Coordinator – Horsham

Other
Midlothian
June 20, 2026
Permanent
Urgent

Job Description

Working hours: Full time 37.5 hours per week – Monday to Friday – 9 am to 5 pm.

Overview

Acting as a trusted partner and brand ambassador, you’ll deliver a high-quality, responsive, and innovative service experience that builds strong relationships and long term loyalty.

Responsibilities

  • Manage day to day account activities, from processing orders to handling calls, emails, and queries with accuracy and care.
  • Provide expert support on technical, network, billing, and device related queries, resolving issues quickly and effectively.
  • Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact.
  • Collaborate with Credit Control and other teams to resolve payment or account related issues.
  • Produce and quality check reporting packs, offering insights and analysis to support decision making.
  • Attend and contribute to customer meetings, identifying opportunities to improve service and reduce costs.
  • Support device provisioning, migrations, and network transitions, ensuring a seamless experience.
  • Deliver enhanced support to VIP users, maintaining a premium level of service.
  • Maintain accurate records, audit logs, and knowledge materials in line with compliance standards.
  • Support and coach colleagues to ensure consistent, high quality service delivery.

Qualifications

  • A relationship builder who enjoys working closely with customers and stakeholders.
  • Someone with experience in customer service or account support who thrives in a fast paced environment.
  • A proactive problem solver who takes ownership and delivers solutions with confidence.
  • Strong communication skills, with the ability to explain technical information in a clear and friendly way.
  • Organised and self motivated, with great time management and attention to detail.
  • Comfortable working with systems and data, with strong keyboard and technical skills.
  • Curious about mobile technology, with an interest in devices, networks, and digital solutions.
  • A collaborative team player who supports others and contributes to a positive team culture.
  • Committed to delivering excellent service, meeting SLAs, and exceeding customer expectations.
  • Someone who values inclusion, respects different perspectives, and helps create a welcoming environment for everyone.

Location

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