Visitor Services Supervisor – Food & Beverage

Hospitality & Tourism
Scotland
July 18, 2026
Permanent
Urgent

Job Description

Organisation: The National Trust for Scotland

Job Purpose

To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved. The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management, is often the “face” of the Trust to visitors and suppliers. They directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

Key Responsibilities and Accountabilities

  • Supervising the day to day operation of the cafe and environs to ensure an excellent customer/visitor experience.
  • Supervision of visitor services, catering and events (including ordering).
  • Line management of Visitor Services Assistants (including rota administration).
  • Duty management and oversight/maintenance of the property.
  • Ensuring the property social media is managed to generate interest, engagement and help drive visitors.
  • Ticketing and membership sales to targets and general customer service (individuals, education visits, other groups).
  • Security of the property.
  • Health & safety procedures, emergency procedures, and environmental procedures.
  • Deputising for the Visitor Services Manager / Operations Manager on site and off site as required.

Financial Administration

  • Ensuring completion of cash/till reconciliation.
  • Week end reports and reconciliation.
  • Completion of banking and all cash handling processes.

Supporting the Manager

  • Recruitment, induction, development, and management of all visitor services employees and volunteers so that they understand their roles and feel valued, respected, and supported.

Location

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