Visitor Services Manager

Job Description

DCA is a highly successful, internationally renowned centre for contemporary art that enables audiences, artists, and participants to see, experience and create through our four programme areas: Exhibitions, Cinema, Print and Learning.

We are currently recruiting for a Visitor Services Manager to join our team.

Department: Visitor Services

Hours: 30 hours per week

Working Pattern: Mon-Fri 9:30-16:30, plus one weekend in five

Salary: £25,573.80 per annum

Contract Type: Permanent

Reporting to: Deputy Director/Head of External Relations

Direct Reports: Visitor Assistants, Duty Supervisor, Senior Duty Supervisor

Location: Dundee Contemporary Arts (DCA)

Role Overview

Dundee Contemporary Arts seeks an experienced, proactive and organised individual to fill the key post of Visitor Services Manager. Leading DCA’s team of Visitor Assistants and Supervisors, the Visitor Services Manager ensures our team offers the highest standards of customer service and in-depth knowledge of DCA’s programme. This role is ideal for someone with extensive front-of-house and ticketing experience, who enjoys interacting with visitors and managing a team.

Reporting to the Deputy Director/Head of External Relations.

To apply, please send the following to :

Covering letter or video/voice file demonstrating how your skills and experience match the job description (max 800 words or 3 mins for a video file).
Please include which post you are applying for.
CV (written or video/voice file)
Application form

Deadline for completed applications is Mon 15 September at 17:00.

Interviews are expected to take place within three weeks after the closing date. The questions will be circulated in advance of the interview.

If you require this advert, job description or application form in an alternative format please email call .

Dundee Contemporary Arts

152 Nethergate, Dundee, DD1 4DY

DCA is supported by Dundee City Council and Creative Scotland

DCA is committed to addressing the inequality that prevents equal access to opportunities in the arts and will be implementing a policy of positive action when selecting candidates. We encourage applications from those who are underrepresented in the arts and cultural sectors and who face barriers to access.