Visitor Services Assistant – Retail, Admissions & Tours

Retail & Consumer Products
Glasgow
March 8, 2026
£40000 - £40000
Permanent
Urgent

Job Description

Organisation: The National Trust for Scotland

Location: The Mackintosh Tearooms – 217 Sauchiehall Street, Glasgow, G2 3EX

JOB PURPOSE

As a member of our front of house retail and visitor team, you will work in a fast paced customer facing environment, providing exceptional customer service in the day to day retail operations and delivering guided tours, offering visitors a warm welcome and being passionate about delivering a memorable visitor experience in a setting that reflects our heritage.

Key Responsibilities

  • Deliver a warm welcome to local, national and international visitors
  • Knowledgeable about the product range and encouraging upselling of membership, tours, exhibition and tea rooms offer
  • Provide excellent customer care
  • Billing – Cash and Credit Card handling
  • Adhere to all financial procedures to include till operations and cash reconciliation duties.
  • Adhere to Health and Safety & Food Safety practises and guidelines
  • Delivering and assisting with public and private guided tours, as well as exhibition events
  • Upsell products within the property
  • Assist with stock management duties, including stock counts and supporting regular stocktakes.
  • Actively feedback visitor comments to line managers to improve offer, service and operation
  • Help achieve sales targets and membership recruitment targets.
  • Promote the National Trust for Scotland as a memberships organisation and the benefits of becoming a member to all visitors.
  • Wear the correct uniform, name badges, or PPE as required.
  • Undertake any other tasks that may be reasonable requested

QUALIFICATIONS

  • No formal qualifications are required

ESSENTIAL SKILLS

  • Some experience in the retail and tourism industry in a customer facing role
  • Ability to work in a fast-paced environment
  • Ability to work as part of a diverse team
  • A willingness to share skills with others
  • A great communicator with people

DESIRABLE

  • Familiar with EPOS systems
  • A willingness to be cross trained, particularly in providing operational support, and in other departments
  • A passion for storytelling
  • Knowledge of Charles Rennie Mackintosh and fascinating history of the Tea Rooms
  • A passion for Scotland & Glasgow’s heritage and a willingness to enthusiastically share this with our visitors

Application Deadline: Thursday 12/03/2026

Looking to work in the attractions industry or for a new challenge within the sector?

Location

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