Veterinary Receptionist

Job Description

Avondale Veterinary Group, Strathaven – Small animal, Scotland

Come and join our fantastic team at Avondale Vets.

How you’ll make a difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

You will be responsible for:

• Maintaining excellent customer service in person and over the phone
• Greeting and assisting clients
• Scheduling, and managing appointments
• Answering emails and dealing with the post
• Maintaining cleanliness and tidiness of the practice
• Safe handling of dispensed medications
• Banking/cashing up
• Stock control

Your normal hours of work are 36.75 hours per week, Mon-Fri between 07:45 and 19:15. Included in this is the requirement to participate in a 1 in 2 Saturday rota, working 08:30-12:00.

You might be a great fit if

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we’ll support you

You’ll benefit from a key client-facing role within a supportive and collaborative practice team; clear career pathways with progression opportunities within client care and practice leadership roles; ongoing learning and development supported by experienced colleagues and practice teams; a values-led culture focused on care, community, and continuous improvement.

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks’ annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

Avondale Veterinary Group, Strathaven – Small animal

Avondale House, Strathaven Rural Centre, ML10 6SY, United Kingdom