Trade Effluent Adviser
Job Description
We’re looking for a proactive and detail driven Trade Effluent Adviser to help us deliver a smooth, compliant, and customer focused service. You’ll play a key role in managing all Trade Effluent activity – ensuring applications, approvals, and billing are handled accurately and in line with legislation and wholesaler requirements.
In this role, you’ll guide customers through the full Trade Effluent consent journey, from initial application to final approval. You’ll make sure forms are completed correctly, coordinate meter readings, maintain accurate billing data, and resolve complex account queries. Your work will directly support our goal of reducing market fines by delivering timely, high quality outputs.
Collaboration is central to this role. You’ll work closely with colleagues and external stakeholders to ensure actions are completed within agreed timescales, helping us provide a reliable, efficient service every time.
About you
Trade Effluent experience is helpful – but not essential. What matters most is your ability to learn quickly, think critically, and deliver exceptional service.
Qualifications & Skills
- Strong relationship building and communication skills
- The ability to organise your workload, meet deadlines, and achieve KPIs
- Great problem solving skills and a proactive, solutions focused mindset
- Confidence using your initiative and thinking creatively to resolve queries
- Strong attention to detail and good numeracy skills
Benefits
- Salary up to £28,660
- Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.
- 31 days annual leave and six bank holidays
- Subsidised restaurant, coffee shop and free gym membership
A Disability Confident and Committed employer. If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively.
