Tesco Travel Money Advisor

Job Description

Travel Money Advisor – Tesco Travel Money

Location: Coatbridge
Hours: 16 hours a week
Salary: £13.50ph
Contract: Permanent

A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy bureaus, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, we would love to hear from you.

What we’re looking for

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail based background with a passion for great customer service and a positive can do attitude.

What you’ll be doing

• Lead, support and champion your team to deliver excellence every day.
• Work towards KPI’s and deliver on targets.
• Review data to drive performance and continuous improvement, celebrating success together.
• Ensure the bureau consistently meets compliance metrics, passes internal audits, and operates to our business standard operating procedures.
• Work in a fast paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so customers leave happy.
• Apply training and offer expert advice on our products and services.
• Follow company processes and pay attention to detail to ensure everything stays on track.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: programmes to help with physical, mental and financial wellness.
• Flexible shifts: variety of flexible shift patterns to suit different lifestyles, with voluntary overtime available during busy seasons.
• 25 days holiday + bank holidays (pro rata).
• Monthly bonus: earn extra when you hit your targets.
• Pension plan with Scottish Widows.
• Career development: access to training, learning pathways and internal opportunities to grow.