Tesco Bureau Manager
Job Description
Bureau Manager – Tesco Travel Money
Location: Falkirk, FK1 1LW
Hours: 30 hours a week
Salary: £23,400 per annum
Contract: Permanent
Overview
As a Bureau Manager you will lead a team in a busy bureau, supporting customers with their travel money needs and delivering outstanding service.
What we’re looking for
- Passionate people leader who leads from the front and brings out the best in the team.
- Great communicator with an eye for detail, leaving no stone unturned.
- Experience driving and delivering revenue, performance and excellence.
- Strong retail based background with a passion for great customer service and a positive can do attitude.
What you’ll be doing
- Lead, support and champion your team to deliver excellence every day.
- Work towards KPI’s and deliver on targets.
- Review data to drive performance, continuous improvement and celebrate success together.
- Ensure the bureau consistently meets compliance metrics, passes internal audits and operates to the business standard operating procedures.
- Work in a fast paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately.
- Apply training and offer expert advice on products and services.
- Follow company processes and pay attention to detail so everything stays on track.
Benefits
- Optional benefits including Private Medical, Dental and Critical Illness Insurance and discounted health checks.
- Wellbeing support programmes for physical, mental and financial wellness.
- Flexible shift patterns with the possibility of voluntary overtime during busy seasons.
- 25 days holiday plus bank holidays (pro rata).
- Monthly bonus when targets are hit.
- Pension plan with Scottish Widows.
- Career development with training, learning pathways and internal opportunities.
Inclusive Employer
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here.
