Temporary Customer Service / Client Care Specialist
Job Description
Temporary Customer Service / Client Care Specialist
Location: Airdrie (relocating to Falkirk – date TBC)
Pay Rate: £13.70-£16.00 per hour (equivalent to £25,000-£30,000 per annum)
Job Type: Temporary (3 months initially, with potential to become permanent)
Start Date: Immediate
Working Hours: Monday to Friday, 9:00am – 5:00pm
About the Role
We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences.
Applicants must be able to accommodate future relocation to Falkirk.
Key Responsibilities
- Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships
- Manage and maintain customer pricing, ensuring accuracy and commercial viability
- Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities
- Analyse customer purchasing trends to identify sales gaps and opportunities
- Keep customer records up to date, ensuring all information is accurate and compliant
What We’re Looking For
- Previous experience in a customer service, account management, or sales-focused role
- Strong communication skills with confidence in making outbound calls
- Ability to build and maintain strong customer relationships
- Commercial awareness and attention to detail
- Comfortable analysing data and identifying opportunities for growth
Why Temp with Office Angels?
- Employed directly with Office Angels, meaning we’re always on hand to ensure you’re being well looked after
- Access to discount vouchers with many high street brands
- Eye care vouchers and money towards glasses should you require them for VDU purposes
- We can search for permanent work whilst you’re in assignments and offer expert interview support and advice
- Weekly pay
- Pension scheme option (with employer contributions)
- 28 days paid annual leave (Based on a weekly accrual)
- Statutory Sick Pay in the unfortunate event you find yourself under the weather
- Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues
- Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism
Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
