Telemarketing Executive

Job Description

About the Role

eContact Services Ltd is a dynamic telemarketing company based in Glasgow and Lanark. We conduct outbound telemarketing campaigns on behalf of small and large companies within the Telecommunications and Broadcasting sectors. Our services include lead generation, appointment setting at trade show events, audience generation for seminars, and data building for UK and international companies.

The main function of the role is to participate in client campaigns and contribute to personal and group targets. Many of our clients’ prospects are global network operators such as Vodafone, Orange, and 3, so there is potential to use any language skills you may possess.

Key Responsibilities

• Calling prospective customers using telephone equipment, automatic dialing systems, and available telecommunications technologies.
• Discussing products and services by following a prepared script.
• Arranging conference calls, meetings and attendance at client events.
• Reporting on daily, weekly and monthly activity in line with campaign requirements.
• Maintaining operations by following policies and procedures and reporting needed changes.
• Contributing to team effort by accomplishing related results as needed.
• Generating outbound sales leads and working towards campaign specific targets.
• Entering accurate call information into Excel spreadsheets.
• Compiling accurate daily reports of activity and results.

Key Role Requirements

About you: Ideally an experienced sales, outbound telesales or telemarketing agent, preferably with B2B telesales experience. The minimum requirement is experience in a customer service environment.

What we offer: A competitive starting salary, employee focused benefits and a generous bonus subject to targets being met.

Key Skill Requirements

Essential skills:

• Excellent PC skills and experience with Microsoft packages, especially Excel.
• Typing at speed.
• Excellent spelling and grammar.
• Experience in a fast moving customer service environment.
• Excellent personal management skills.
• Sales and target drive.
• Ability to work quickly and accurately to deadlines.

Desirable skills:

• Second language.
• Call centre (outbound) sales experience.

How to Apply

If interested, please forward your CV to