Job Description
About the Role
eContact Services Ltd is a dynamic and evolving telemarketing company, based in Glasgow and Lanark. We conduct outbound telemarketing campaigns on behalf of both small and large companies within the Telecommunications and Broadcasting sectors.
Our services include:
- Lead generation for UK & overseas companies
- Appointment Setting at trade show events
- Audience generation for seminars within business sectors
- Data building within UK and International companies
Key tasks:
- Calling our client’s prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies as are available or are in use.
- Discussing products and services by following a prepared script.
- Arranging conference calls, meetings and attendance at client events.
- Reporting on daily/weekly and monthly activity in line with campaign requirements.
- Maintaining operations by following policies and procedures; reporting needed changes.
- Contributing to team effort by accomplishing related results as needed.
- Outbound calling generating sales leads, working towards a campaign specific target.
- Entering accurate call information into the Excel spreadsheets.
- Compiling accurate daily reports of activity & results.
Key Role Requirements
About you: Ideally, you should be an experienced sales, outbound telesales or telemarketing agent, preferably with B2B telesales experience. The minimum requirement for this role is to have experience of a customer service environment.
What we offer: As well as a very competitive starting salary, we also offer excellent employee focused benefits as well as the opportunity to earn a generous bonus, subject to targets being met.
Key Skill Requirements
Essential skills:
- Excellent PC skills and experience with Microsoft packages, particularly Excel
- Can type at speed
- Excellent spelling and grammar
- Experience of a fast moving customer service environment
- Excellent personal management skills
- Sales and target drive
- Ability to work quickly and accurately to deadlines
Desirable skills:
- A second language
- Call centre (outbound) sales experience
How to Apply
If interested, please forward your CV to .