Technical Support Manager

Job Description

Job Description

Fugro is a global leader in geo data, helping our clients design, build and operate their assets in a safe, sustainable and efficient way. We are looking for a technical support manager to lead the delivery of technical and operational support for our uncrewed surface vessel (USV) systems within Seakit. This role plays a key part in improving the performance, reliability and uptime of our systems.

Responsibilities

• Lead, coach and develop a team of technical support engineers, fostering a collaborative and accountable environment.
• Ensure the timely and accurate delivery of technical support to internal and external stakeholders.
• Act as the escalation point for complex technical issues.
• Manage priorities, workload and resource allocation across support activities.
• Develop and improve technical support processes, including ticketing, troubleshooting and escalation.
• Drive knowledge management and ensure effective documentation of issues and solutions.
• Analyse support data to identify trends and implement continuous improvement initiatives.
• Work closely with engineering, commissioning and operations teams to resolve issues and improve system performance.

Qualifications

• Essential:
  • Experience working in a technical support or systems environment.
  • Experience of system testing, diagnostics or commissioning.
  • Knowledge of maritime systems, uncrewed systems or similar technologies.
  • Strong organisational and communication skills.
  • Experience leading or supporting technical teams.
  • A proactive and structured approach to problem solving.
• Desirable:
  • Experience with uncrewed surface vessels.
  • Experience working with real time systems or sensor integration.
  • Experience of process improvement or service delivery frameworks.
  • A people focused and inclusive leadership style.

Benefits

• Extensive career & training opportunities both nationally and internationally.
• Competitive salary
• Contributory pension scheme
• Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies.
• Private medical insurance
• Health cash plan
• Group life assurance
• Group income protection
• Electric car scheme
• Cycle to work scheme
• Discounted gym membership
• Discounts platform
• The Fugro Card (pre paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers)
• Enhanced maternity and paternity pay
• Long service awardsEmployee referral bonus scheme

About Us

Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. We encourage you to be yourself at Fugro. Bring your energy and enthusiasm, your keen eye and can do attitude.