Job Description
Technical Advisor, COE 6 – Amphion Controls
Forfar, Angus, United Kingdom
Job Description
About the Role
As a Technical Advisor within our Centre of Excellence (COE 6 – Amphion Controls), you will act as a key escalation point for complex technical challenges, supporting both internal teams and global customers. This role plays a critical part in ensuring continuity of expert knowledge, maintaining high-quality remote diagnostics, and supporting the growing installed base of drilling systems.
You will work in a high-impact, fast-paced environment where analytical thinking, technical depth, and collaboration are essential to success.
Key Responsibilities
- Provide advanced technical support and act as escalation point for complex issues related to Amphion control systems
- Perform in-depth technical analysis, troubleshooting, and root cause investigations
- Support global technical teams and customers with remote diagnostics and issue resolution
- Analyze product performance trends and contribute to continuous improvement initiatives
- Collaborate with engineering teams on design improvements and reliability enhancements
- Prepare technical reports, recommendations, and documentation
Additional Responsibilities
- Support training and competency development of technical teams
- Contribute to product feedback loops and performance evaluations
- Coordinate with internal and external stakeholders to resolve critical issues
- Participate in customer meetings and provide expert technical guidance
- Ensure compliance with company standards, quality systems, and HSE policies
Qualifications & Skills
- Technical diploma or equivalent experience in electrical engineering or related field
- Proven experience in technical support, field service, field engineering, or similar roles
- Strong ability to read and interpret electrical, mechanical, and technical documentation
- Proven experience in troubleshooting, technical analysis, and report writing
- Ability to handle complex, multi-disciplinary technical challenges
- Experience working in global or cross-functional environments
Desired Qualifications
- Experience with drilling systems (Amphion preferred, PLC knowledge acceptable)
- Familiarity with NOV systems, tools, or product lines
- Exposure to product reliability, diagnostics, or failure analysis
- Knowledge of enterprise systems (e.g., Oracle, Glovia or similar)
Soft Skills
- Strong analytical and problem-solving mindset
- Excellent communication skills with the ability to explain complex technical topics
- Proactive and solution-oriented approach
- Ability to prioritise and work effectively in a high-pressure environment
- Collaborative mindset with strong stakeholder management skills
- Strong organisational and reporting capabilities
Benefits
- Opportunity to work on advanced drilling technologies and complex technical challenges
- Exposure to global projects and cross-functional collaboration
- Structured onboarding program with dedicated buddy support
- Access to internal training and knowledge-sharing platforms
- Possibility for internal mobility across a global organization
- Collaborative and supportive team environment focused on continuous improvement
- Private Medical Insurance
- Employee Assistance Programme (EAP)
- Pension Plan
- Income Protection
- Life Assurance
- Partner Life Assurance
- Critical Illness Cover
- Cycle to Work Scheme
- Travel Insurance