SW Support Specialist

Job Description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Role: Software Support SpecialistLocation: Dundee (Hybrid)Grade: 10KEY AREAS OF RESPONSIBILITYProvide software support to NCR’s financial Self-Service software productsMaintaining ownership of software support investigations, debugging to product and component/configuration level, this can include recreating in a lab environment when necessaryCoordinate communications between all relevant teams as part of that support investigationUnderstanding and driving customer-focused requirements to provide a satisfactory solution to the reporting technical teamManaging multiple support incidents of varying complexity and stages of investigation at any given time with the principle focus of customer satisfaction in mindCreate knowledge articles within NCR’s Knowledge BaseREQUIREMENTSTo be considered for this role the candidate must possess the following level of education and experience -Bachelor’s degree in computer science or related field3+ Years of experience in software support or a related fieldKnowledge of McAfee ePO, Encryption and Endpoint Security SolutionKnowledge on SQL Server or any other databaseKnowledge of AD, Load balancerStrong problem-solving skillsExcellent communication skillsKnowledge on ATM solution is a plusOffers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.