Support Experience Coordinator (Mary’s Meals)

Job Description

Job Title: Support Experience Coordinator (Mary’s Meals)

Company Name: Mary’s Meals

Location: Glasgow

Job Type: Part-Time

Job Description: As the first point of contact for supporters, the Supporter Experience Co-ordinator handles enquiries, processes and reconciles donations, and maintains accurate records using our CRM system. Supporting the delivery of supporter communications, materials and platforms, and contributing to a positive supporter experience that reflects the heart of Mary’s Meals is all key to the role.

Experience and Qualifications:

• Excellent ‘customer service’ skills – warm, friendly, clear, and professional across phone, email, social media, and in person.
• Passion for working in a values-centred charity that deeply values every supporter.
• Experience of data entry or donation processing.
• Meticulous attention to detail – accurate data entry, record-keeping, and donation processing.
• Strong computer skills including Microsoft Office, Excel, Outlook and database applications.
• Excellent written and verbal communication skills.
• Ability to manage a diverse workload and juggle multiple priorities, ensuring deadlines are met.
• Sound experience of working ‘hands on’ as part of a team, in a supportive, flexible and friendly manner.
• Strong organisational and planning skills – able to manage multiple tasks, prioritise effectively, and meet deadlines.
• Excellent interpersonal skills with the ability to liaise at all levels within the organisation and externally.
• Able to build strong internal collaborative relationships with colleagues across different teams.
• Desirable: Good understanding of the charity sector.
• Knowledge of CRM databases and online fundraising platforms.
• Knowledge of email marketing tools and event websites.
• Understanding of Gift Aid and marketing consent.
• Experience in the use of Office365 including Teams and SharePoint.

Must hold full right to work in the UK.