Summer Accommodation Assistant – Edinburgh

Job Description

About Us

Destiny Student specializes in providing affordable summer accommodation in student residences across the UK and Ireland. For three vibrant months each year, we transform purpose-built student properties into dynamic pop-up hotel and hostel spaces, welcoming tens of thousands of guests from around the world.

We pride ourselves on delivering exceptional value and friendly service. Beyond creating memorable experiences for our guests, we invest in our people-offering hands-on training, leadership opportunities, and a supportive, social work environment. Regular team events and activities make working with us both rewarding and enjoyable.

This is more than a job-it’s a fantastic CV-boosting opportunity that combines professional growth with an unforgettable summer experience.

Why join us?

• Hands-on Experience – Gain practical skills in hospitality, customer service, and operations.
• Comprehensive Training – We’ll equip you with everything you need to succeed.
• Team Spirit – Enjoy regular social events and activities that make work fun.
• CV-Boosting Opportunity – Stand out to future employers with real-world experience.

If you’re passionate about people, eager to learn, and ready for an unforgettable summer, this is the role for you! Apply now and be part of something amazing.

Fixed Term Contract Dates
Start Date: 1st June 2026
End Date: 3rd September 2026

Responsibilities

As an Accommodation Assistant, you’ll play a key role in ensuring smooth operations and delivering an outstanding experience for every guest. Your responsibilities will include:

• Reception & Administration – Warmly welcome guests, manage check-ins and check-outs, and handle essential administrative tasks to keep everything running seamlessly.
• Customer Service Excellence – Be the friendly face of Destiny Student-providing exceptional service and creating memorable experiences for our guests.
• Reservations & Payments – Process bookings and payments accurately, ensuring a hassle-free experience for every guest.
• Guest Relations – Respond to inquiries, resolve issues promptly, and go the extra mile to enhance guest satisfaction.
• Sales & Upselling – Promote tours and additional products to help guests make the most of their stay.
• Reporting & Documentation – Maintain accurate records, including handovers, maintenance logs, lost property, and guest interactions.
• Housekeeping Support – Assist with linen management, bed-making, and cleaning rooms, bathrooms, and common areas. Ensure all departures are prepared for new arrivals. Occasionally, you may help with minor maintenance tasks like unblocking toilets or showers.
• Building Setup & Breakdown – Support the setup and dismantling of accommodation spaces for arrivals and departures.
• Health & Safety Compliance – Follow all health and safety guidelines to maintain a secure environment for guests and staff.

Requirements

• Team Collaboration & People Skills – Work well with others and build strong rapport with both guests and colleagues.
• Friendly & Professional Demeanour – Balance efficiency with warmth, especially during busy reception periods.
• Reliability & Work Ethic – Show great timekeeping, resilience, and a proactive approach to problem-solving.
• Customer Service Mindset – Handle guest concerns calmly and positively, always aiming for the best solution.
• Tech Savvy – Comfortable with daily computer tasks, including Microsoft Word, Excel, and general IT skills. Ability to adapt to new software quickly.
• Strong Communication Skills – Clear and effective communication with guests and internal teams is essential.
• Language Skills – Fluent English (spoken, written, and reading) is required. Additional languages such as Spanish, Italian, French, German, or Cantonese are a plus.
• Right Attitude Above All – We believe skills can be taught-what matters most is your willingness to learn and grow.
• Eligibility – You must have the Right to Work in the UK. We cannot offer sponsorship.

Work Details & Benefits

• Affordable Live-In Accommodation – Comfortable, affordable staff accommodation for a summer experience.
• Free Destiny Stays – Complimentary stays in our other locations as a valued team member.
• Family & Friends Discounts – Special discounts for your loved ones.
• Employee Recognition – Your hard work matters; we celebrate and reward achievements.
• Performance-Based Bonus – Discretionary bonuses for outstanding performance.
• Exclusive Tour Partnerships – Access unique local tours and experiences through our partner programs.
• Team Events & Social Activities – A vibrant, supportive workplace with events that help teammates connect and have fun.

Job Outline

Contract Type: fixed-term contract

Hours: Minimum 24 hours per week, typically 30-40 hours

Shift Work: Rotating shifts, including nights. Your schedule will be provided at least one week in advance.

Weekend Availability: Required to ensure smooth operations and excellent guest service.

How to Apply

If you’re passionate about hospitality and ready to make an impact, send us your CV and a cover letter detailing your experience. Destiny Student is an equal opportunity employer. We welcome applicants from all backgrounds and experiences. Join us for a summer of growth, fun, and unforgettable experiences!